Ask. Listen. Act.
Build surveys, measure your Net Promoter Score, and keep every answer on the customer record so the right person can act on it.
A survey in minutes.
Add an NPS question, choices and comments, then decide who receives it and when.
NPS question
The 0 to 10 scale, ready to use.
Choices and comments
Ask exactly what you need to know.
Sent on time
After a delivery, an event or a closed ticket, by automation.
Your score, and the reasons behind it.
See promoters, passives and detractors, the response rate, and each comment with the customer who wrote it.
NPS report
The score and its split, month by month.
By customer
Each answer with the company and the contact.
Low scores flagged
Detractors stand out so someone calls.
Every answer on the record.
Answers land on the contact's timeline next to their orders, calls and emails, so sales and service see them too.
On the timeline
Survey answers beside every other touch.
Into contact scoring
Use answers to group and score contacts.
Follow-up tasks
A low score creates a task for the owner.
Feedback that leads somewhere.
Six details that turn answers into action.
Sent by email
A link in an email from your own address.
After events
Ask guests the day after.
Shared contacts
The same record as sales and service.
Automation
Surveys sent on the conditions you set.
Trends
Your score month after month.
Permissions by role
Decide who sees which answers.
Questions.
What is NPS?
Net Promoter Score asks how likely a customer is to recommend you, on a scale of 0 to 10. The score is the share of promoters minus the share of detractors.
When are surveys sent?
When you choose. Send a survey on its own, or by automation after a delivery, an event or another step.
Where do the answers go?
Onto the contact record, next to their orders, calls and emails, and into the survey reports.
Can a low score alert someone?
Yes. We can set a rule that creates a task for the account owner.
Hear every customer.
Book a demo and we will build your first survey with you.